10DLC privacy policy

7. Contact Us

Last Updated: March 5, 2025


c. Message Data:


Introduction

At the Lethbridge Orthotics-Prosthetic Services ("we," "our," "us"), we prioritize patient confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between clinicians, administrative staff and patients.


We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


  • The content of SMS messages sent and received
  • Delivery status of SMS messages
  • Interaction data related to SMS messages

c. Legal Compliance:


  • Complying with applicable laws and regulations
  • Responding to lawful requests and legal processes

b. Medical Information:


  • File number and patient ID (if applicable)
  • Relevant details necessary for effective communication regarding your file

1. Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following types of information:


a. Personal Information:



  • Phone number
  • Name
  • Email address (if provided)

b. Access and Correction:

  • We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

b. Service Improvement:


  • Understanding and analyzing the use of our SMS services
  • Improving communication methods to better serve patients

2. How We Use Your Information

We use the collected information strictly for file management and communication purposes, specifically for:


a. Communication:


  • Providing appointment updates and essential information via SMS
  • Responding to patient inquiries and delivering necessary legal support
  • You can request access to or correction of your personal information by contacting us at info@bracing.ca

3. Sharing Your Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:


a. Opt-Out:

4. Security of Your Information

We will not sell your information to third parties. However, we may share limited information with other parties as permitted by law to facilitate treatment, process payments, or support the essential healthcare operations of our practice. This includes:


a. Service Providers:

  • We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.

b. Legal Requirements:

  • You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at info@bracing.ca

5. Your Rights and Choices

You have the right to:


6. Changes to This Policy

Lethbridge Orthotic-Prosthetic Services
#1 542 13 Street North Lethbridge
Alberta, T1H 2S4
info@bracing.ca
(403) 328 1144

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.